Return Policy
LANDINGCOMPANY.COM PURCHASES
Any unworn merchandise you would like to return for a full refund must be sent back to Landing Company within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product. Shipping costs are not eligible for refund.
**Please note that personalized pieces are NOT eligible for return or exchange. All sales of personalized jewelry are considered final.
Candles, fragrances & international orders are NOT eligible for return or exchange.
Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Support via email at support@landingcompany.com or by phone 727-392-1415 between 10:00AM – 9PM, Monday – Sunday EST.
LANDING COMPANY RETAIL STORES PURCHASES
Unworn items are eligible for an exchange for up to 14 days after the receipt of product. If you are located near one of our retail stores – you can process an exchange for eligible items in-store. Otherwise, please contact support. Landing Company retail store purchases are not eligible for a refund.
Return Shipping & Process Questions
What if I’m the fence about an item I see online?
Please call one of our dedicated jewelry specialists and they can answer detailed policy & product questions. Call 727-392-1415 (Monday to Sunday 10:00AM – 9PM EST) or email support@landingcompany.com, we’ll reply shortly.
If I would like to return my order, how do I do that?
For online order returns, you must return your purchase to us within 10 days of receiving it. Simply mail it back to us using the return guidelines listed below in the following sections. To get started on your eligible refund or exchange please fill out this online return merchandise authorization form to begin the process.
How about exchanges?
Items are eligible for an exchange for up to 30 days after the receipt of product. To get started on your eligible exchange please fill out this online return merchandise authorization form to begin the process.
What packaging should I use to ship my return back?
It is best to send your return back in a box for protection. We are not responsible for items lost or stolen while being returned to us. We strongly recommend sending back to us with USPS Delivery Confirmation.
How will I know when my exchange item has been shipped?
Once your exchange request has been processed an email will be sent to your email address on file when it has shipped out.
How do I return an item?
Items may be returned via USPS mail only. We will only accept exchanges that are sent via USPS. The item must be securely packed and sent back with customer information, contact details, reason for exchange, and order number. Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest using delivery confirmation for any return packages to show they have been delivered. You must pay postage for the returned package.
Do I have to pay shipping for my return?
Yes, customers are responsible for the cost of shipping items back to Landing Company
How long does it take to exchange my item(s)?
We will process your exchange as quickly as we can and will exchange you (minus shipping and restocking fee if applicable) for an store credit good toward any item. We will fully process your exchange within 15 business days of receiving your order.
What address should I mail my return package to?
Landing Company
12949 Village Blvd.
Madeira Beach, FL 33708
USA
Please include all required information such as all contact details, & your RMA number.
Orders & Cancellation
An agreement for Landing Company (“Seller”) to sell goods to you (“Purchaser”) is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller’s charge for packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by the Purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
